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Every parcel is shipped within 24h after place of order from Monday to Friday (excluding French ban holidays). Your parcel will be shipped out by our transportation services for an express delivery between 48h-72h.

All orders are shipped on the same day if placed before 12pm Monday to Friday, not including bank holidays. You will be notified by your account email that your order has been shipped. If you would like a tracking number, please contact us directly.

The products will be shipped to the delivery address provided by the buyer during the ordering process. Delivery charges are included in the pricing of each product online on the website. offers delivery everywhere in United Kingdom, France, Corsica, Germany, Ireland, Italy, Finland, Denmark, Austria, Greece, Luxembourg, Sweden, Portugal and Spain. In the event of the absence during the delivery, at the address indicated by the Customer, a delivery notice is to be left in the mailbox by the carrier: It is then possible to withdraw the package in the carrier’s office indicated on the notice within 10 calendar days following the date of the delivery notice.


Returns (Exchange or Refund):

Please contact us directly to receive more information regarding our return policy.

If your order does not suit your needs or expectations, you have a period of 7 clear from the receipt date to return the items at your expense for an exchange or refund.

Your items must be returned in perfect condition for resale and in their original packaging.

The refund will be proceeded according to your choice, by a credit note for a limited period of time or by refund via credit card, or by cheque or by bank transfer.

Received packages without any proof of identify of the sender (order number, e-mail, surname, first name, address) will not be accepted.

In the event of a delay, broken or missing item, please contact us directly.



COOL sarl

478 Avenue Marie Curie

07800 La Voulte sur Rhone


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