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Terms and Conditions


TBI terms and Conditions of sale


I - Purpose


These general terms of sale aim to inform every customer about the general terms and conditions in which the seller sells and delivers the ordered products and on the other hand, to define the rights and obligations of the parties within the framework of the products sale by the seller to the customer. Those apply to the whole of the products sales offered by the company COOL sarl on our website – (, hereinafter referred to as or as its domain name « », and the customer making a purchase at a distance over internet, hereinafter referred to as the « Customer ».

> Identity is owned by COOL sarl.

COOL sarl

478 Avenue Marie Curie

07800 La Voulte sur Rhône

RC Aubenas B 329 295 067 00022

Tel: +33 // Fax:+33


Therefore, the act of placing any order for any product implies full acceptance of the present Terms and Conditions of sale, which the Customer acknowledges that s/he has been informed prior its order.

The products are offered for sale on all the following territories: United Kingdom, metropolitan France, Corsica, Monaco, Spain, and Benelux.


II – Ordering procedures


The customers have the possibility to order by :

- by Internet :

The Customer declares that s/he has been clearly informed and that s/he has accepted the general terms and conditions of sale before the validation of the order, i.e., by ticking the appropriate box in the order review page on the website.

The data registered by are the evidence of the past transactions as a whole made between and its customers. systematically will confirm to the Customer his/her order and his/her shipping by e-mail. Any order confirmed by the Customer is equivalent to the sale contract conclusion. The Customer is regarded ashaving knowingly and unreservedly accepted prices, volumes and quantities offered for sale, and the clauses contained in the present sale terms and conditions. A confirmation e-mail summarizing the order, the delivery procedures and periods (products, price, quantity…) will be sent to the Customer by

The information communicated by the Customer during the order taking, commits him/her: in case of error in the addressee details wording, could not be liable for the impossibility to deliver the ordered product.

The order will be taken into account by only if the Customer clearly indentified him/herself by providing the data required in the order form (name, address, phone number, e-mail, etc…), and once the payment validated.

At the time of recording Customer personal data inside the « My Account » section, the Customer has to check the accuracy and completeness of the compulsory data he provides. Any change thereafter must be stated at the latest within a period of 24 hours.

If the Customer is minor, s/he must have legal capacity or hold parental permission, enabling him/her to order on the website.




III - Delivery


The products will be shipped to the delivery address provided by the buyer during the ordering process. Delivery charges are included in the pricing of each product online on the website. ensures the delivery everywhere in United Kingdom, France, Corsica, Monaco Benelux, and Spain. In the event of the non-existence during the delivery, at the address indicated by the Customer, a delivery notice is to be left in the mailbox by the carrier: It is then possible to withdraw the package in the carrier’s office indicated on the notice within 10 calendar days following the date of the delivery notice.

In order to optimize the delivery, we would be obliged if the Customer could indicate an address where the order could be delivered during working hours at his/her workplace, for his/her convenience.

The products are delivered within the time limit specified below, when the order is placed.

The delivery period is the average period matching the average time of processing and of delivery. The period varies with the destination and does not include public holiday as well as the weekend.

The delivery period lasts for a maximum of 120 hours except in case of absolute necessity and except unless otherwise specified on the website (holidays, stocktaking…). is committed to minimize so far as possible the delivery time within the range of 4 to 5 days. The delivery will be considered as definitively made when the product is at the Customer disposal, notified by the control system used by the carrier.

The addressee has to check the conformity of the delivery goods on arrival, and to express reservations and complaints which would seem to be justified. These reservations and complaints shall be sent to the carrier by registered letter with an acknowledgement of receipt, a copy must be provided to If the delivered products are not matching ,in kind or in quantity, the specifications mentioned in the delivery slip, the Customer, at the risk of forfeiture, must express his/her claims within the 7 days following the delivery.

In the event of a delay, broken or missing item, the Customer can ask our customer service through the website

> Lost package

After the deposit of the delivery notice in the Customer mailbox, s/he has 10 days to withdraw the package at the carrier’s office. If this deadline was exceeded, the package would be returned to Then the customer service will contact the Customer about a potential forwarding.

However, if 5 working days after the package being sent, the Customer has no information about his/her order, s/he has to contact the closest carrier’s office to the delivery address indicated on the package.


IV - Payment


It is possible to make the payment by credit card through PayPal, cheque, or bank transfer.

For payments by credit card, the Customer ensures that s/he is fully entitled to use this means of payment and that this credit card provides access to sufficient funds to cover all costs resulting from the services. Only those who can legally purchase contract for goods and services displayed on the website may order on the website

For payments by cheque, the order validated by the Customer will be considered effective only when the cheque is credited to the account of COOL sarl. In the event of refusal from the banking services, the order will be automatically canceled and the Customer will be notified by e-mail. The payment is performed within the conditions set during the order.


V- Complaints


At the moment of the delivery, the purchaser has to check the goods. Any reservation the Customer intends to express about the conditions of the goods delivered must be mentioned on the delivery slip.

In the absence of mention on the delivery slip, no complaints will be accepted after receiving the goods, except in the case of latent defect.


VI - Return


In accordance with the provisions of the Consumer Code, article L 121-20, the Customer has a period of 7 clear days from the receipt date to return at his/her expenses the ordered product so that to get the refund.

The product must absolutely be returned to in perfect condition for resale, in their original conditions (packaging, accessories, manual…), properly sealed, provided with the original invoice of sale, which the customer will keep a copy.

To facilitate the refund processing, any return must be first authorized by Thus, you must inform, through the contact form in the website/ Customer Service Contact. The return will be performed to the COOL sarl company address.

The refund to the Customer will be fulfilled, according to the customer’s choice, by a credit note for a limited period of time on all the website, or by refund via credit card, or by cheque or by bank transfer, within a period of 30 days from the receiving of the goods by, as a result of the exercise of the return right.

Packages without any proof enabling to identify the sender (order number, e-mail, surname, first name, address) could not be accepted.


VII - Price


The prices of the products offered on the website are indicated in Euros, all taxes and shipping costs included. Every order of products, regardless of its origin, must be pay in Euros. reserves the right to modify its prices at any moment, but the products will be invoiced on the basis of the current rates at the moment of the order registration, subject to availability.


VIII – Properties keeps the full property of the products sold until the full cashing of the prices, costs and rates included.


VIIII – Right of access/ Data protection legislation collects data during any order of Customer, these are necessary for managing the order by In accordance with the law « Data protection legislation » n°78-17 of January 6th of 1978, the Customer has a right to access, to rectify, to object and to delete the all data relating him/her with

The Customer might receive business proposals or be informed about offers. reserves the right to install cookies in the computer of anyone visiting its website. uses cookies in order to notify the visit of the Customer. The cookies are used only to improve individual service aimed at the Customer.


X – Applicable law


The sale of products are subject to the French law. Any litigation relating to the interpretation, execution, or breach of the contract concluded between and the Customer, even in the case of multiple defendants, will be within the competence of the Aubenas courts, if failure to reach a mutual agreement.


XI – Customer acceptance


These general terms and conditions of sale as well as the pricing list are fully approved by the Customer, and s/he acknowledges that s/he has been perfectly informed. These terms and conditions might change at any moment without notice.


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